Can I cancel an order?
Yes, at any time before the expiry of 14 days from the date you receive the goods. You then have a further 14 days within which to return the goods. If you fail to return the goods within these 14 days then we can arrange collection at your expense.
Any exceptions to this?
Yes, you cannot return food or beverages, health & hygiene, dated products, clothing or other items of a perishable nature.
How do I go about arranging a return?
Make contact with us at email@example.com advising us of your intention to make a return. At this stage please provide us with the relevant order/invoice reference.
Will I need a returns number?
Yes, you may not send goods back to us without one. Please contact us at firstname.lastname@example.org and we will provide you with a returns number. To enable us to positively identify your return please include the returns number and other relevant documentation (copy invoice, delivery docket etc) with the return package.
Who is responsible for arranging the return?
You are responsible for organising the return. Most importantly, the goods must be returned in the original packaging, un-opened and in a re-saleable condition. If the returned goods show any sign of damage or loss due to you checking them then we shall be entitled to deduct the cost from the refund money. Please be careful when packing the goods for return and we strongly advise that packing tape not be used directly on the goods outer packaging.
When can I expect to receive a refund?
Within 14 days from receipt of the returns.
All our goods are sold to you with the benefit of the manufacturer’s warranty.
None of the above will affect your rights if the goods are faulty.
For more detailed information please read our Terms & Conditions.